gayaPrivacy Policy
This page describes what we collect when you use gaya and how we keep that data protected. We take your privacy seriously and want you to understand exactly what information we handle, how we use it, and what rights you have over it.
When you open an account on gaya, deposit funds, place a market on Liga 1 or a live-dealer table, or withdraw your balance, you share personal details with us. We process that information only to deliver our service — account verification, payment settlement, fraud detection, and compliance with local law where our service is available. This policy explains our commitments to you.
What We Collect and Why
We collect your email address, phone number, full name, and date of birth when you register. These details allow us to create your account, send you security alerts, and process your deposits and withdrawals. During account verification (our KYC process), we also ask for a government-issued ID and, in some cases, a residential address proof. We use these documents to confirm your identity and comply with anti-money-laundering rules in jurisdictions where gaya operates.
When you log in, we record your IP address and device information. This helps us detect unusual access patterns — for example, if your account is suddenly accessed from a different country — and protect you from unauthorised use. We also store a record of your betting history, account balance, and deposit/withdrawal transactions. This data helps us settle outcomes fairly against official league results (Liga 1, Piala AFF, Champions League) and process your requests accurately.
Payment data is especially sensitive. When you deposit using DANA, e-wallet, mobile banking, or a bank transfer to our local payment or online payment virtual account, we receive confirmation of the transaction but do not store your full card or bank details on our servers. Our payment processors (third-party companies licensed to handle money) retain that information under their own security standards. We keep only a reference number and timestamp so we can match your deposit to your account.
Cookies and Tracking
Our website uses cookies — small text files stored on your device — to keep you logged in, remember your preferences, and measure how you navigate gaya. Some cookies are essential for security; others help us understand which pages you visit most. We do not use cookies to track you across unrelated websites. You can disable cookies in your browser, though this may affect your ability to use gaya fully.
If you access gaya on mobile using our app or progressive web app (PWA), we also collect analytics on how the app performs — for example, page load times and crash reports. This data helps us improve stability, especially for users with weaker network connections during Idul Fitri or major events like the Piala Indonesia.
Your Rights and Data Retention
You have the right to request a copy of all personal data we hold about you, correct inaccurate information, and ask us to delete your data (subject to legal and financial obligations). To exercise these rights, contact our support team through the contact details below. We will respond within a reasonable timeframe.
We keep your account data as long as your account is active and for a retention period afterward to satisfy accounting and legal requirements. After that period, we delete most personal information — except where we are required by Indonesian or regional law to retain records for tax or dispute-resolution purposes.
Our servers may sit outside your jurisdiction. By using gaya, you consent to your data being processed and stored in locations determined by our operational and security needs. We apply the same data-protection standards globally.
Contact and Policy Updates
If you have questions about how we handle your data, wish to lodge a complaint, or want to exercise your privacy rights, you can reach our support team through the contact form on gaya. We aim to respond to all data-related requests within two weeks. We may ask you to verify your identity before we share sensitive information.
We review this privacy policy regularly and may update it to reflect changes in our service, new technology, or legal requirements. If we make material changes, we will notify you by email or by displaying a notice on gaya. Your continued use of our platform after such updates means you accept the revised policy.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. If you are unsure whether gaya is available in your region, please contact our support team before registering.